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Because Viewsonic and Cal-Amp have given us problems over our testing procedues and wide verity of reasons for returns we have made a simplifed list of reasons. When "red-tagging" monitors and base stations please use the following two lists to fill out the resons. Just putting the number down will be fine. This will make the Jeanette's job easier and expedite the warranty process. …
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Armandomartinez: Paperless RMA — Make sure to keep a copy of the files you printed to Fortis in a folder on the Desktop of the computer you were working on so the person checking can verify them. The Papers the Supervisor wants to see Work Order Checklist Current Hardware Config RMA CPU Guide
Armandomartinez: No More Peanuts — Do not use peanuts on RMA's that have a returning item. Use other type of protection when shipping something that has an item returning to us
Armandomartinez: Install ink carrier in HP5640 Printer — When dealing with a new printer HP5640 you must open the box and install the ink cartridge carrier. Do not install the ink if this is a new order, If working on an RMA install ink and test printer
Rilian: Paperless RMA — From now on save all the reports that you normally print onto your thumb drive and publish all documents and the work order like you would do for a new order. There will be a special folder for rma's in fortis. *note* Still print out the rma info from the rma screen and the work order although they will be discarded after the item is checked
Rilian: Test the hard drive by copying at least 1gb worth of data. — Due to recent hard drive issues we have been copying the all sitepro folder from the network to the desktop to check the stability of the drive
Spbcnt: Changes to PeopleFinder programming machine — The programming machine is now a Core 2 Duo 2.2GHz Basic CPU. PeopleFinder and Touchnet programming are performed through VMWare. Maxon radio programming is performed through the new ACC-900E software labled as "MAXON" on the desktop. This is now WindowsXP-based software and does not require DOS to run. This change was implemented because of a new Maxon radio model (SD125E) that requires this…
